Frequently Asked Questions

TradingPlace is a trade execution and account management tool for prop traders managing multiple accounts. Instead of logging into separate platforms for each account, you control everything from one dashboard with group execution, risk management, and compliance tools.

TradingPlace works with any prop firm that connects through Tradovate, including Apex, TopStep, Funded Next, and many others. If your prop firm uses Tradovate for execution, it should work with TradingPlace.

Currently we support ES, MES (S&P 500), NQ, MNQ (Nasdaq), GC, and MGC (Gold). We're actively working on adding more instruments based on user feedback.

No. TradingPlace is a software tool that connects to your existing accounts through Tradovate. We do not hold funds, execute trades directly, or act as a broker in any capacity. All trades are executed through your prop firm's connection to Tradovate.

When you sign up, we place a hold on your credit card but don't charge it for 3 days. You have full access to all features during this time. If you cancel within 3 days, you won't be charged. After 3 days, your card is charged and your subscription begins.

No, we do not offer refunds. This is why we provide a 3-day trial period - use it to make sure TradingPlace is right for you before the charge goes through.

Yes. Upgrades take effect immediately and you'll be charged the difference prorated. Downgrades take effect at the start of your next billing cycle.

If you try to add more accounts than your plan allows, you'll be prompted to upgrade. Your existing connected accounts will continue to work normally.

Escape cancels pending (unfilled) orders only. If you placed limit orders that haven't filled yet, Escape cancels them. It does NOT close open positions.

Flatten All is the emergency button - it closes ALL open positions AND cancels all pending orders across ALL accounts. Use this when things go wrong fast.

Sell Half closes 50% of the position in each selected account proportionally. If Account A has 8 contracts, it closes 4. If Account B has 3 contracts, it closes 1 (rounded down). The math is done automatically so you don't have to calculate while the market is moving.

Most prop firms prohibit being long and short the same contract in the same account simultaneously (hedging). TradingPlace enforces this automatically - if you're long and click Sell, it first closes your long position before opening a short. This prevents accidental violations that could get your account banned.

If you need to hit a specific balance to pass an evaluation or get a payout (e.g., $53,000), Target Balance Lock-In monitors your equity in real-time. The moment your balance touches that number - even for a millisecond on a wick - it automatically closes the position and locks in the profit. Humans are slow; computers are fast.

Your credentials are used to establish a connection and are handled securely. We use industry-standard encryption and do not store passwords in plain text. The connection to Tradovate is maintained through secure API tokens.

TradingPlace is a tool that sends orders to Tradovate - it does not hold your positions. If our service experiences downtime, you can still manage your positions directly through Tradovate or your prop firm's platform. This is why we recommend always having your prop firm's platform accessible as a backup.

TradingPlace works best on Chrome, Firefox, Edge, and Safari (latest versions). We recommend Chrome for the best experience. Mobile browsers are supported but a desktop/laptop is recommended for active trading.

Join our Discord community for real-time help from other traders and our team. You can also listen to the 20-minute deep dive for a comprehensive overview of all features.

Absolutely! We're actively developing TradingPlace based on user feedback. Join our Discord and share your ideas in the feature-requests channel, or mention it when you sign up for the waitlist.